Terms of service

If you have any questions about these terms, please contact us at cardcargo.help@gmail.com.

By using our website and placing an order, you agree to these terms.

1. Returns and Cancellations

1.1 Unwanted Items

You may return items that are unused, undamaged, and in their original packaging within 14 days of receipt.

  • Return postage is the customer’s responsibility.

  • Items must reach us in the same condition as received.

  • Refunds will be processed within 30 days of receiving the returned item.

  • This does not affect your statutory rights under UK law.

1.2 Faulty or Damaged Goods

If your item is faulty or damaged, you must notify us within 7 working days (Monday–Friday) of receipt.

  • We will provide a replacement, repair, or refund at no cost to you.

  • Claims after this period may be refused or incur additional charges.

1.3 Errors in Orders

We do our utmost to ensure accuracy in all shipments. However, errors may occur during packing.

  • If there is a mistake with your order (e.g., wrong item or quantity), you must notify us within 3 working days of receiving your parcel.

  • We will then correct the issue promptly.

  • If we do not hear from you within this timeframe, it will be assumed that you have accepted the goods as correct.

2. Shipping and Delivery

2.1 Shipping Times

Please refer to our shipping policy for estimated delivery times.

2.2 Undelivered Orders

If your order has not arrived within 10 calendar days of being placed, you must notify us via email within 20 calendar days of it being placed.

If you order has not arrived within 14 working days (Monday-Friday, excl. bank holidays) of being marked as posted, we will ask you to fill out a Denial of Receipt ("DoR") form. Once we have received your signed DoR, we will refund you in full.

If you either: (i) do not notify us of an undelivered order within 20 calendar days; or (ii) fail to provide a signed DoR, we may be unable to provide a refund.

2.3 Incorrect or Incomplete Addresses

Customers must provide a complete delivery address.

  • If an item is returned due to an incorrect address, we may charge for re-shipment.

  • Alternatively, the order can be treated as unwanted under the returns policy, with the original postage deducted from any refund.

3. Product Listings and Availability

3.1 Accuracy

We aim to ensure that product descriptions, pricing, and availability are accurate. However, errors may occur.

3.2 Order Corrections

If an order is placed with incorrect information:

  • We may amend quantities, issue partial refunds, or cancel the order if fulfilment is impossible.

  • We will notify you promptly if an error is identified.

4. Communications

We may contact you by email regarding:

  • Order updates and delivery status.

  • Feedback requests on products or services.

  • Reminders about abandoned shopping carts.

You may opt out of marketing communications at any time.

5. Purchase Restrictions

We may limit the quantity of items purchased per person, household, order, or payment method. Orders may be cancelled at our discretion.

6. Acceptance of Orders

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline your order. If declined, we will notify you within 30 days.

7. Pricing and Payment

7.1 Pricing Errors

We strive for accuracy but cannot guarantee that all pricing and information is correct.

  • If an item is listed incorrectly, we may contact you for instructions or cancel the order.

  • We will not charge for cancelled orders.

7.2 Payment

Payments are processed securely using our chosen payment providers.

8. Import Duties and Customs

For orders sent outside the UK:

  • Customs charges, import duties, or VAT are the responsibility of the customer.

  • We are not responsible for delays or additional fees imposed by customs authorities.

9. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

  • Indirect or consequential losses.

  • Delays or issues caused by courier services.

  • Incorrect or incomplete addresses provided by customers.

This does not affect your statutory rights under UK consumer law.

10. Governing Law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts in England.

11. Privacy and Cookies

Please see our Privacy Policy page for information on how we process your personal data and use cookies.